Privacy Policy

Introduction

At Estella House Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and service address
• Service Details: Cleaning preferences, special requests, and appointment information
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Messages, feedback, and correspondence with our team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process your bookings and manage appointments
• Send you service confirmations, reminders, and updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., payment processors, scheduling tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: