Last updated: January 2025
By accessing and using the services of Estella House Cleaning ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and others who access or use our cleaning services in California and surrounding areas.
Estella House Cleaning provides professional residential and commercial cleaning services including but not limited to:
We reserve the right to refuse service to anyone for any reason at any time.
All bookings must be made through our website, phone, or email. A confirmation will be sent once your booking is received and accepted.
Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the service cost.
We understand that plans change. You may reschedule your appointment without penalty if done at least 24 hours in advance.
Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, credit cards, and electronic payments.
All prices are subject to change with notice. Quotes provided are estimates based on the information provided and may be adjusted based on actual conditions found at the service location.
Late payments may be subject to a late fee of 1.5% per month or the maximum allowed by law.
As a client, you agree to:
We take great care in providing quality service, but in the unlikely event of damage or loss, our liability is limited to the cost of the service provided or the repair/replacement cost, whichever is less.
We are not responsible for:
All claims must be reported within 24 hours of service completion.
Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 24 hours, and we will make it right at no additional charge.
This guarantee does not apply to services where access was restricted or where client responsibilities were not met.
We respect your privacy and maintain strict confidentiality regarding your home and personal information. Our team members are trained to maintain professional boundaries and discretion.
For more information, please review our Privacy Policy.
Either party may terminate recurring service agreements with 7 days written notice. We reserve the right to terminate service immediately if:
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
These Terms of Service are governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Sonoma County, California.
If you have any questions about these Terms of Service, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.